Refund & Cancellation Policy

Scope

This policy applies to professional review engagements offered by Continuum Application Audit, including Full Application Financial Audit, Pre-Submission Screening, Amendment & Resubmission Support, and Board & Lender Readiness Briefings. It does not cover goods, software licences, or subscription products — we do not sell those.

Deposit and booking

A deposit may be required to reserve review calendar space. The engagement letter states the deposit amount and the balance due. Deposits are credited toward the final fee when the engagement proceeds.

Cancellation by you

• More than 10 business days before the agreed document cut-off: full refund of deposit minus any non-recoverable third-party costs already incurred with your written approval.
• 5–10 business days before cut-off: 50% of the deposit is refundable; the remainder covers reserved capacity.
• Fewer than 5 business days before cut-off, or after materials have been substantially reviewed: deposit is non-refundable.

If no deposit was taken and work has not started, you may cancel without charge by written notice.

Rescheduling

You may request one reschedule without penalty if notice arrives at least 5 business days before the cut-off and a new window exists within 30 days. Later reschedules may require a new deposit. Filing deadlines imposed by banks or awarding bodies do not automatically create rush capacity without an adjusted fee.

Work already started

Once desk review has begun — meaning we have opened your pack and begun documenting findings — fees for time spent are payable even if you later withdraw the filing. We will invoice for completed portions on a reasonable-effort basis capped by the engagement fee.

No-shows for briefings

If a readiness briefing is missed without at least one business day’s notice, the session fee is charged in full. A replacement session may be booked at the standard rate subject to availability.

Partial refunds

Where we terminate an engagement for reasons within our control (for example, prolonged illness of the assigned reviewer without a substitute), you receive a pro-rata refund of fees paid for undelivered work. Where termination follows your failure to provide materials after reminders, fees for work performed remain due and unused deposit portions may be retained as described above.

Non-refundable items

• Rush premiums once the rush window has opened and staffing has been rearranged
• Third-party travel booked at your request after written approval
• Completed findings memoranda and screening notes already delivered

Refund process and timing

Email refund requests to hello@autoorchestrate.digital with your organisation name, engagement reference, and reason. We confirm eligibility within 5 business days and process approved refunds within 14 business days to the original payment method when possible.

Method

Refunds are issued by the same method used for payment (bank transfer or other method stated on the invoice). Currency will match the invoice unless otherwise agreed.

Contact

Refund and cancellation questions: hello@autoorchestrate.digital · +886-5-654-7454 · 3698 Goodwin Ville, 彰化市, 福建省, Taiwan